APPOINTMENT FLOW AT Union Animal Hospital

We always try to help as many pets and pet parents as we can but some days are busier than others due to patient emergencies or urgent needs, staffing shortages or other factors that are out of our control. To help understand why appointments are seen when/why in the order they are, here is a flow chart:

Emergencies (walk in’s or otherwise)  

Urgent exams/Appointments    Walk in’s that are not urgent.

Emergencies- must be triaged first as they are life-threatening in most cases

Urgent exams- these are high-risk patients in some cases that waiting can be detrimental

Appointments- as they have taken the time to plan and set up for their pet’s evaluations.

Walk in’s that are not urgent- will have to wait until a veterinarian has the time or may have to set up appointments for another day or offer to drop off your pet

Drop off’s- these are patients that are left with us to be seen and they are triaged and then seen in between emergencies, urgent exams, and appointments. Drop-off patients will never have a guaranteed time of being seen or a guarantee of time to go home. We ask that you please plan for your pet to be with us all day. We will do our best to see them timely and address their issues as soon as feasible, much like waiting at the human urgent care. 


Find us on the map

Office Hours



7:30 am-6:00 pm


7:30 am-6:00 pm


7:30 am-6:00 pm


7:30 am-6:00 pm


7:30 am-6:00 pm






  • "We bring both our girls Ava and Nellie. Our latest visit was due to a limping issue after a visit to a dog park with Nellie (Greyhound and Healer mix). Staff was very kind and gentle with Nellie who is timid with strangers. In the end Nellie thanked both the vet and tech by licking their hands. Great team go see this vet office."
    Joy M.
  • "Dr. Sutton and the loving staff at Union Animal Hospital are amazing! They've taken wonderful care of my dog's since they were puppies. We've added 2 more dog's to our pack, a rescue and a re-home, after my Springer passed this spring. Dr. Sutton and here staff are so good with dog's they don't even mind going for their visits. Thanks Doc!"
    Mike P.
  • "Every visit has been wonderful. I feel like they pay attention to every detail and always ask if we have any more questions. I feel safe leaving my dogs in their care."
    Lisa S.
  • "Union Animal Hospital is the best place! The first time visit was great even during the Pandemic, the techs are wonderful and friendly. Best of all is that they are definitely affordable compared to the rest of the clinics in Spokane."
    Lori J.
  • "The most caring and compassionate animal hospital and veterinary clinic I've found in Spokane. Everyone is so nice and they are outstanding with my 11 year old Pomeranian. I've been searching for a while to find a new Veterinary clinic to take my Pomeranian. I'm so happy to have finally found a place with such caring people whom I can trust to care for my dog and give me all the information I need. They even gave me a print out estimate for everything. They are a bit more expensive than some other places I've researched but with the quality of care they give in my opinion it's well worth the few extra dollars. Thank you guys for treating us so well."
    Amber M.
  • "Our fist time having a pet emergency and Union Animal Hospital took us in right away and helped our Fur baby get better again. We won't go anywhere else, good prices and amazing staff, this is the spot if you care and love your animals take them here to be treated with the utmost respect and quality. LOTS IF LOVE TO YOU GUYS FOR BEING THERE FOR OUR FAMILY"
    Elizabeth R.
  • "Had a great first experience! Dr Sutton was great!"
    Debra R.